Single hosts
Automated guest messages, WhatsApp auto-replies and cleaner alerts, so you stop living on your phone.
1–2 units
For Airbnb hosts & short-stay managers
Your short stays, on autopilot.
Guest messages, check-ins, cleaner scheduling, M-Pesa confirmations and owner reports, handled automatically. More bookings, fewer midnight messages.
YA
Your Apartment (demo)
AI assistant · replies instantly
See it end to end
Watch one booking run itself.
From the first message to the money in your account and a guest you can rebook: the chat, the automation and your dashboard, side by side.
1/9 Lead & availability
YAYour Apartment (demo)
Hi! Is the 2BR free 14–17 Nov for 3 adults?
Yes, available! 3 nights for 3 adults = KES 24,000. Shall I hold the dates for you for 30 min?
November · all channels booked free
910111213141516171819202122
- New Instagram DM received
- Check calendar (Airbnb + Booking.com + direct): 14–17 Nov free
- Quote calculated: KES 24,000
- CRM: lead created (source: Instagram)
Amina K. (demo)
Your Apartment (demo) · 2BR
Instagram
Revenue from this booking
Demo data
KES 0
Dates14–17 Nov
Guests3 adults
QuoteKES 24,000
Example flow with demo data. We build this around your tools: Airbnb (via your property-management tool), Booking.com, WhatsApp, payments by M-Pesa or card, smart-lock or keybox door codes, and your CRM or Google Sheets.
Sound familiar?
Hosting is great. The admin isn't.
Answering the same questions at midnight
Wi-Fi, parking, directions, check-in time. Every guest, every hour.
Confirming M-Pesa payments by hand
Screenshots and SMS forwarded on WhatsApp before a booking is confirmed.
Cleaners missing turnovers
Someone has to remember to send the next arrival time, every time.
Platform fees on guests who would book direct
Returning and referred guests still book through the platform, so you pay commission again.
What we automate
Every step of the stay, covered.
One automation at each step of the guest journey, running for every booking without anyone remembering to do it.
Works with Airbnb, Booking.com, WhatsApp, M-Pesa and your property-management tool.
01 · Enquiry
Instant answers on WhatsApp and your booking inbox, day and night.
02 · Booking
Confirmation, house rules and M-Pesa or card deposit confirmed automatically.
03 · Before arrival
Directions, door code, Wi-Fi and a digital guidebook sent the day before.
04 · Turnover
Cleaner alerted on WhatsApp with times; they confirm with a photo checklist.
05 · During the stay
A mid-stay check-in, plus paid extras like early check-in or airport pickup.
06 · Checkout & review
Checkout reminder, private feedback first, then a timed review request.
07 · Repeat guests
A "come back and save" offer for direct bookings on your own page.
Who it's for
From one apartment to a full portfolio.
Start with what saves you the most time, then add more as you grow.
Growing operators
Adds a WhatsApp AI assistant, private feedback before reviews and a monthly performance report.
3–9 units
Property managers
Adds owner lead capture, automated owner statements and instant M-Pesa confirmation for direct bookings.
10+ units
Why Horn Creative
Built for how short stays actually run.
Short-stay specialists
We build for hosts and managers, not generic chatbots for every industry.
Local where it matters
WhatsApp-first, M-Pesa built in, and a team in Nairobi you can meet.
You own everything
Your accounts, your data, documented and handed over to your team.
Live in about a week
Starter setups (guest messages and cleaner alerts) usually go live within a week.
FAQ
Questions hosts ask us.
Does this break Airbnb's rules?+
No. Guest messaging runs through property-management tools that connect to Airbnb officially, and we never move Airbnb guests off the platform. Direct bookings come only from your own channels: your page, social media, Google and returning guests.
Do I need new software?+
Not necessarily. If you already use a property-management or channel-management tool, we build on it. If not, we recommend one that fits your size, and set it up with you.
Will guests know it's automated?+
Messages are written in your voice and sent at the right moment, so they read like you. The AI assistant hands anything unusual to you or your team, and you can always step in.
What about guest data?+
Guest data stays in accounts you own. Each automation only gets the access it needs, and we handle personal data in line with Kenya's Data Protection Act, 2019.
How fast can it go live?+
Starter setups usually go live in about a week. Larger setups, like a direct-booking page or owner reports, take a little longer. You get a clear timeline on the free call.
Stop losing clients to slow replies.
Book a free call and see exactly what we'd automate first in your business.